RAL
In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution (ADR) entity. Alternative Dispute Resolution (ADR) entities are those authorized to mediate, conciliate and arbitrate consumer disputes in Portugal that are registered on the list of ADR entities provided for in Law no. 144/2015.
Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf
In this case, and as far as Gold Decoration is concerned, the competent consumer dispute resolution entity is CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, with address at Rua D. Afonso Henriques, 1 4700-030 Braga, with email geral@cniacc.pt.
RLL
Consumers can use the European online dispute resolution platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN